Refund Policy

Refund Policy

All tickets for scheduled Workshop purchased are strictly non-refundable and non-exchangeable.

In the event the workshop is changed to a digital one, due to government and venue regulations because of the pandemic, the ticket will not be refunded, exchanged or postponed to a later date. Organizer’s decision is final. We will proceed with the Workshop no matter in physical or digital presentation, adhering to the rules and regulations put forth by government and building management.

We will only be able to process a refund in the event of:

1. You have delivered before the stipulated date of the Workshop. In this scenario, you are encouraged to reach out to us at adminorganisers@parentstepbystep.com attached with a birth certificate of your newborn to help us process the refund accordingly.

2. You are unwell and have a Medical Certificate from a Registered General Practitioner/Hospital. Please drop us an email at adminorganisers@parentstepbystep.com with the MC attached and we will proceed to process the refund accordingly.
This does not apply to persons served with Leave of Absence, Stay Home Notice or Quarantine Orders. In these circumstances, the workshop will still take place as planned, and the event will be live streamed to you.

3. Full refund will be processed if notification for Point 1 or 2 are done at least 48 hours before the start of the event. We will only refund 50% of the fees if notification are done less than 48 hours before the start of the event.

Should you have other queries or have specific scenarios which are not stated above, you may reach out to adminorganisers@parentstepbystep.com to seek further clarification in advance. Otherwise, all requests for refund based on reasons other than those stated above will not be entertained. Brillar Co Pte Ltd reserves the right to change its Refund Policy.